Centralized Multi-Platform Inbox for Seamless Customer Engagement

Bring all customer conversations-Facebook, Instagram, WhatsApp, emails, and reviews-into a single AI-organized dashboard. SocialInbox’s unified interface eliminates app-switching, ensuring no message goes unanswered. Advanced filters automatically categorize messages by urgency (e.g., leads, payments, spam), while AI highlights sentiment trends to prioritize negative feedback. Integrate with CRM tools like HubSpot to sync customer history and enable personalized responses.

Automate 80% of routine queries with AI-crafted replies trained on your brand’s tone. Pre-built templates for FAQs, appointment scheduling, and payment requests save 15+ hours/week. The AI learns from past interactions to suggest context-aware responses, like offering discounts to dissatisfied reviewers or upselling to happy customers. Enable 24/7 auto-replies during off-hours to capture leads instantly

Track every interaction-reviews, survey responses, social DMs-in a unified customer timeline. Identify frequent issues (e.g., shipping delays) and empower agents with context to resolve problems 3x faster. Use historical data to personalize follow-ups; for example, send loyalty rewards to repeat buyers or re-engage inactive leads with tailored offers.

Assign conversations to specialists, add internal notes, and resolve complex queries collaboratively without leaving the inbox. @mention teammates, share files (PDFs, images), and use video chat for urgent issues. Role-based permissions ensure franchise locations or agencies manage only their designated accounts.

Monitor response times, conversion rates, and customer satisfaction scores across platforms. Our AI correlates review sentiment with local SEO rankings, showing how 5-star Google reviews boost search visibility by 15%. Export reports to track ROI or identify training gaps-e.g., slow Instagram response times hurting lead conversion.