Reputation Management for Restaurants

Key Features

AI-Driven Review Management

SocialInbox.ai’s AI scans Google, Yelp, Facebook, and 50+ platforms to track restaurant reviews in real time. The system categorizes feedback by sentiment (positive, neutral, negative) and auto-generates context-aware responses.

For example, a 3-star review complaining about slow service triggers an apology template, while a 5-star review prompts a gratitude response with a loyalty discount offer

Sentiment Analysis & Ticketing

Turn Customer Emotions into Actionable TicketsUsing NLP (Natural Language Processing), SocialInbox.ai detects frustration, satisfaction, or urgency in reviews and social messages. A negative tweet like “Waited 45 minutes for cold fries!” automatically generates a high-priority ticket routed to the manager’s dashboard with suggested resolutions (e.g., refund, free meal coupon)

SEO-Optimized Listings

Sync Menus, Hours & Locations Across 50+ DirectoriesSocialInbox.ai ensures your restaurant’s NAP (Name, Address, Phone) and menu items are consistent on Google, Apple Maps, TripAdvisor, and more. If you update your holiday hours, the AI pushes changes to all platforms instantly, avoiding customer confusion

Frequently Asked Questions

How does SocialInbox.ai handle fake reviews?

The AI flags suspicious reviews (e.g., duplicate IP addresses, generic language) and lets you report/remove them directly from the dashboard

Can I integrate SocialInbox with my POS system?

Yes! It connects with Toast, Square, and 3,000+ tools to sync customer data and automate feedback requests

What if the AI misinterprets a customer’s sentiment?

You can manually override sentiment labels (e.g., mark a sarcastic “Great service… NOT” as negative), and the AI learns from your corrections

How does it help with Google rankings?

By generating 15–30 reviews/month and ensuring accurate listings, restaurants average a 5–9% revenue boost from improved local SEO