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SocialInbox's commitment to GDPR compliance, including detailed instructions on user data deletion.

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SocialInbox's commitment to GDPR compliance, including detailed instructions on user data deletion.

GDPR Commitment: User Data Deletion Instructions

Effective Date: October 23, 2024

At SocialInbox, we take data privacy seriously and are committed to protecting both your business and customer data while ensuring compliance with GDPR. This page outlines the comprehensive process for requesting the deletion of your data from our feedback management platform.

Types of Data We Handle

We manage several categories of data:

  1. Business account information
  2. Location-specific data
  3. Customer feedback records
  4. Survey responses
  5. Analytics and reports
  6. User interaction data

How to Request Data Deletion

To initiate the deletion of your data, please contact us through our dedicated privacy channel:

Required Information for Deletion Request

Please include the following details in your request:

  1. Company Information:

    • Business name
    • Account administrator's name
    • Number of locations managed
    • Account ID (if known)

  2. Contact Details:

    • Primary email address associated with the account
    • Phone number for verification
    • Position/role in the company

  3. Scope of Deletion:

    • Full account deletion
    • Specific location data deletion
    • Customer feedback data only
    • Historical analytics data

Our Deletion Process

Upon receiving your request, we follow this structured process:

  1. Initial Response (24 hours)

    • Acknowledge receipt of request
    • Assign a dedicated privacy officer
    • Provide estimated completion timeline

  2. Verification (1-2 business days)

    • Confirm account ownership
    • Verify authorization level
    • Double-check scope of deletion

  3. Data Review (2-3 business days)

    • Identify all associated data
    • Map data dependencies
    • Prepare deletion plan

  4. Execution (3-5 business days)

    • Remove account data
    • Delete location-specific information
    • Clear feedback records
    • Purge analytics data

  5. Confirmation

    • Send detailed deletion report
    • Provide compliance certification
    • Archive deletion request record

Important Considerations

  • Data Recovery: Once deleted, data cannot be recovered
  • Partial Deletion: Available for specific locations or data types
  • Legal Requirements: Some data may be retained for legal compliance
  • Third-party Data: Information shared with integrated services
  • Backup Systems: Complete removal from backups within 30 days

Business Continuity

Before requesting data deletion, please ensure:

  1. You have exported any necessary reports
  2. All relevant stakeholders are notified
  3. Alternative feedback management solutions are in place
  4. All connected services are properly disconnected

Additional Support

For questions about:

  • Data export options
  • Partial deletion requests
  • Legal compliance requirements
  • Privacy policy details

Contact our privacy team:

  • Email: privacy@socialinbox.com
  • Support Hours: Monday to Friday, 9 AM - 6 PM EST
  • Emergency Support: Available 24/7 for enterprise clients

Compliance Commitment

SocialInbox maintains strict compliance with:

  • GDPR requirements
  • Local data protection laws
  • Industry privacy standards
  • Customer data regulations

We regularly update our privacy practices to ensure the highest standards of data protection for our users and their customers.

Contact Us

For any questions about our privacy practices or data handling: