CCPA Privacy Notice for California Residents
Last updated: March 27, 2025
This privacy notice section for California residents supplements the information contained in our Privacy Policy and applies solely to visitors, users, and others who reside in the State of California who use our feedback management platform.
Information We Collect
SocialInbox has collected the following categories of personal information from consumers within the last twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Business name, location identifiers, email address, IP address, account name | YES |
| B. Personal information | Contact details, business address, telephone number, payment information | YES |
| C. Protected classification characteristics | Age, gender | NO |
| D. Commercial information | Subscription history, service usage, feedback collection data | YES |
| E. Customer feedback data | Survey responses, ratings, customer comments | YES |
| F. Internet activity | Platform usage patterns, feature interaction history | YES |
| G. Geolocation data | Business location data, customer feedback locations | YES |
| H. Business operational data | Operating hours, service categories, response patterns | YES |
| I. Professional information | Business type, industry classification | YES |
| J. Location management data | Multi-location hierarchies, regional groupings | YES |
| K. Analytics and insights | Feedback trends, customer satisfaction metrics, performance data | YES |
How We Use Your Information
We use collected information for the following business purposes:
Operational Uses
- Providing feedback management services
- Processing business subscriptions
- Managing multi-location feedback systems
- Generating analytics and insights
- Maintaining service quality
Business Functions
- Account management and support
- Payment processing
- Communication about services
- Platform improvements
- Security maintenance
Compliance and Protection
- Fraud prevention
- Legal compliance
- Security incident prevention
- Rights and safety protection
Your Rights Under CCPA
As a California resident, you have specific rights regarding your personal information:
1. Right to Know
You can request disclosure of:
- What business data we collect
- How we use feedback data
- Which third parties access the data
- Specific data points we maintain
2. Right to Delete
You may request deletion of:
- Account information
- Collected feedback data
- Location-specific information
- Analytics data
3. Right to Data Portability
You can request:
- Export of collected feedback
- Transfer of data to other platforms
- Copy of historical analytics
4. Right to Non-Discrimination
We ensure:
- Equal service quality
- Consistent pricing
- Uniform feature access
- Fair support treatment
Exercising Your Rights
Submit requests through:
Online Portal:
Email:
Business Hours Contact:
- 1-800-SOCIAL-IX
Verification Process
We verify requests through:
- Account authentication
- Business identity confirmation
- Location verification
- Authority validation
Response Timeline
- Initial response: 24 hours
- Verification period: 3-5 days
- Request completion: 45 days
- Extension notification: If needed
Business Data Considerations
Multi-Location Management
- Separate location data handling
- Regional privacy compliance
- Location-specific deletion options
Customer Feedback Data
- Anonymized feedback retention
- Aggregate data management
- Historical trend preservation
Analytics and Reporting
- Custom report generation
- Trend data management
- Performance metrics handling
Contact Information
For CCPA-related inquiries:
Privacy Team: Email: privacy@socialinbox.com Phone: 1-800-SOCIAL-IX
Mailing Address: SocialInbox Privacy Office [Your Business Address]
Online Resources: Website: https://socialinbox.com/privacy Support Portal: https://support.socialinbox.com
Updates and Changes
We regularly review and update our privacy practices to ensure compliance with CCPA and other applicable regulations. Check back regularly for updates to this notice.