AI-Powered Text Marketing

Social Inbox’s AI scans text messages, social media comments, and reviews in real time to flag urgent issues or positive feedback. Sentiment analysis categorizes messages by tone (positive, neutral, negative), prioritizing responses to prevent escalation1. Automated alerts ensure no review or query goes unanswered, improving response rates by 40%1. Integrates with Google My Business, Facebook, and Instagram to unify communication channels

The platform generates context-aware responses to reviews using NLP, mimicking your brand’s tone1. Customizable templates let teams edit suggestions before sending, ensuring authenticity1. For example, a 5-star review triggers a grateful reply with a discount offer, while a negative review initiates a resolution-focused dialogue1. Reduces response time from hours to seconds, boosting local SEO rankings

Send post-purchase SMS surveys with personalized links to gather insights. AI analyzes responses to identify trends (e.g., product complaints or service gaps) and auto-generates support tickets1. Use segmented lists to target specific customer groups, like repeat buyers or seasonal clients. Example: A restaurant sends a post-meal SMS asking, “How was your experience?” with a rating scale