Manage Third-Party Reviews & Reputation

SocialInbox’s AI scans reviews, comments, and messages from Google Business Profile, Facebook, Instagram, and third-party sites like Trustpilot in real time. Using natural language processing, it categorizes sentiment (positive, neutral, negative) and prioritizes urgent tickets for your team. For example, a 1-star Yelp review triggers an immediate alert, while a 5-star Google review is auto-responded to and added to your marketing assets. The system also tracks sentiment trends over time, identifying recurring issues in customer feedbac

Manage profiles on Google, Yelp, Tripadvisor, Angi, and niche platforms like DealerRater or Apartments.com from a single dashboard. SocialInbox syncs review data, business hours, and contact details across directories, ensuring consistency for local SEO. The platform auto-publishes responses to negative reviews on BBB or Trustpilot and flags fraudulent reviews for removal. Real-time metrics show performance comparisons against competitors on platforms like Cars.com or G2

The AI crafts context-aware responses using your historical data and brand guidelines. For instance, a complaint about shipping delays on Amazon receives an apology with a discount code, while a technical query on SoftwareReviews.io gets routed to your support team. Custom templates maintain voice consistency-whether formal (B2B SaaS responses on Capterra) or casual (retail replies on Facebook). The system avoids repetitive phrasing, reducing burnout for teams handling 100+ daily reviews

Targeted campaigns ask satisfied customers to leave reviews on specific platforms. A car dealership might SMS buyers post-purchase to rate them on DealerRater, while a hotel directs guests to Tripadvisor via email. SocialInbox avoids spam triggers by limiting requests to 72 hours after positive interactions. Dynamic links track campaign performance, showing which platforms (e.g., Google vs. BBB) drive the most high-quality reviews