Social Inbox Integration Guide

Social Inbox aggregates messages, comments, and reviews from Facebook, Instagram, Google Business Profile, LinkedIn, and WhatsApp into a single dashboard. Real-time sentiment analysis prioritizes urgent tickets, such as negative reviews or high-priority inquiries, ensuring timely resolutions. Advanced filters allow teams to categorize conversations by platform, sentiment, or urgency, while automated tagging streamlines workflow assignments. Integrations with CRM tools like HubSpot and Salesforce sync customer data, enabling personalized responses based on purchase history or previous interactions

Leverage NLP models to craft brand-aligned responses to reviews and comments. The AI analyzes sentiment (positive/neutral/negative) and context to suggest templated or custom replies, which users can edit before sending. For example, a 1-star Google review triggers an apology template, while a 5-star review activates a gratitude response with a referral incentive. Customizable templates maintain brand voice, and responses are logged for compliance auditing. This reduces response time by 80% and improves review ratings by 1.5 stars on average.

Deploy tailored feedback forms via SMS or email post-purchase or service completion. AI parses responses to generate tickets for unresolved issues (e.g., "Order arrived damaged") or route compliments to marketing teams. Unique links track campaign effectiveness, while analytics dashboards highlight trends like peak complaint times or recurring product issues. Integrations with tools like Zapier auto-sync feedback data to platforms like QuickBooks or WooCommerce for actionable insights

Schedule posts across Facebook, Instagram, LinkedIn, and Google Business Profile with AI-optimized timings based on audience activity. Bulk upload CSV files for mass campaigns or use drag-and-drop calendars for granular control. Auto-publish updates during peak engagement windows, and repurpose top-performing content into Stories or Reels. Integrations with Canva and Adobe Express enable direct editing within the platform, while UTM tagging tracks ROI per campaign