Contact Profiles: Centralized Customer Management

SocialInbox aggregates customer interactions from Facebook, Instagram, Google Reviews, and WhatsApp into a single profile. AI-powered sentiment analysis categorizes feedback (positive, neutral, negative) and auto-prioritizes urgent issues. Real-time alerts ensure teams never miss critical comments, while historical data reveals long-term engagement trends.

Key Benefits:

• Track cross-platform conversations in real-time.
• Automatically flag negative sentiment for rapid response.
• View interaction history to personalize future engagements.

Leverage machine learning to group contacts by behavior (e.g., frequent reviewers, inactive users). Predictive analytics identify high-value prospects, while churn-risk alerts notify teams to re-engage at-risk customers. Custom tags (e.g., "VIP," "Complaint Resolved") streamline workflows.Key Benefits:

• Auto-segment users based on engagement frequency.
• Generate reports on lifetime value and response efficacy.
• Integrate with CRM tools for enriched lead scoring.

Deploy branded feedback forms via SMS or email, with AI parsing responses to create actionable tickets. Positive reviews are auto-published to Google and Facebook, while negative feedback triggers escalation protocols. Customizable templates maintain brand voice across all touchpoints.

Key Benefits:

• Increase review volume with one-click survey links.
• Convert feedback into tickets for instant resolution.
• Sync results with Google My Business for SEO boosts.

Sync contact profiles with tools like Zendesk, Salesforce, and HubSpot. Bi-directional data flow ensures service teams access social media interactions within existing workflows. Automate follow-ups based on CRM activity (e.g., post-purchase review requests).Key Benefits:

• Eliminate manual data entry between systems.
• Trigger SMS/email campaigns from CRM milestones.
• Maintain compliance with GDPR/CCPA data protocols.