AI-Driven Survey

Key Features

Seamless Feedback Collection Across Channels

Social Inbox’s AI automates survey distribution via email, SMS, and social media, ensuring real-time feedback collection. Customizable templates let users design surveys for specific customer segments, while automated triggers (e.g., post-purchase) ensure timely delivery.Integrate with platforms like Google My Business and Instagram to centralize responses. Advanced analytics turn raw data into actionable insights, helping businesses identify trends and improve service quality.

Decode Customer Emotions with AI

Leverage NLP-powered sentiment analysis to categorize feedback as positive, neutral, or negative. Social Inbox highlights urgent issues (e.g., negative reviews) and suggests AI-generated responses. Track sentiment trends across locations or campaigns to refine strategies.Dynamic dashboards visualize customer happiness scores, NPS trends, and keyword clusters. Use these insights to prioritize operational fixes or marketing campaigns.

Monitor Your Brand’s Online Health

Inbox tracks ratings, response times, and competitor benchmarks. Set alerts for sudden rating drops or viral feedback.Automate review generation by sending post-service survey links via SMS. Turn satisfied customers into brand advocates by prompting them to share positive experiences publicly.

Frequently Asked Questions

How does Social Inbox improve survey response rates?

Social Inbox uses AI to personalize survey delivery timing and channels (SMS, email). Gamified templates and mobile-friendly designs boost completion rates by 40%.

Can I integrate surveys with my CRM?

Yes! Sync responses with Salesforce, HubSpot, or Zendesk to automate ticket creation, lead scoring, and customer follow-ups.

How does it handle negative feedback?

The platform flags critical issues, suggests apology templates, and routes complaints to managers for escalation. AI coaches teams on conflict resolution.