AI Reputation & Social Media Management Tool

Social Inbox’s AI scans customer interactions across platforms like Facebook, Instagram, and Google My Business to detect sentiment trends. Negative reviews or complaints trigger automated ticket creation, prioritized by urgency. For example, a frustrated comment about delayed service instantly becomes a high-priority ticket, alerting your team to resolve the issue swiftly. Positive feedback is flagged for marketing use, such as repurposing 5-star reviews into social media testimonials

Aggregate messages from Facebook, Instagram, WhatsApp, and Google Business Profile into a single dashboard. The AI suggests context-aware replies, reducing response times from hours to seconds. A retail business, for instance, can manage inquiries about store hours, product availability, and complaints without switching tabs, ensuring no customer is left waiting

Generate and respond to reviews at scale with AI-curated templates. The system sends personalized SMS links post-purchase to solicit feedback, boosting review volume by 40%. A restaurant chain could automate review requests after dine-in experiences, embedding links directly in digital receipts. Negative reviews are routed to managers, while positive ones are shared as social proof

Plan and publish content across platforms using AI recommendations. The tool analyzes peak engagement times and suggests hashtags, emojis, and CTAs. A franchise business can maintain consistent branding by scheduling localized posts for each branch while adhering to global campaigns