Contact Forms for Instant Customer Engagement

SocialInbox’s contact forms use advanced sentiment analysis to evaluate customer feedback in real time. By analyzing keywords, tone, and context, the system categorizes submissions as positive, neutral, or negative. Negative sentiments trigger automated ticket creation, ensuring urgent issues reach your team immediately

When a customer submits a form, SocialInbox’s AI crafts context-aware responses using natural language processing1. For positive feedback, it generates thank-you messages and encourages reviews. For complaints, it suggests solutions like discounts or escalations

SocialInbox syncs contact form data with Facebook, Instagram, Google My Business, and tools like Zapier or HubSpot. A lead from your website form can trigger a follow-up message on WhatsApp or update your CRM automatically

The dashboard visualizes form submission rates, sentiment distribution, and response times1. Filter data by location, campaign, or product to identify bottlenecks. For instance, a 40% negative sentiment spike on a product page flags design issues.Subheader: Actionable Insights